We’re seeking some Customer Support Agents (CS Agents - Part-time) to assist in providing email/chat customer support for an online learning website. Candidates available to work 40 hours per week are preferred. Candidates available for a minimum of 20 hours per week are also welcome to apply.
Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner.
The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.
Expectations
- Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Meet personal/team’s targets
- Keep records of issues/problem for further investigation from functional teams
- Follow communication procedures, guidelines, and policies
- Work with managers on the customer feedback
Qualifications
- Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up)
- Good computer skills (familiar with MS Office & Google applications).
- Familiar with smartphone/ mobile device/mobile applications
- Excellent interpersonal skills.
- Attention to details and desire to learn
- High sense of responsibility and enthusiasm.
- Ability to work independently and in a team.
- Flexible, adaptable to new changes
- College students and freshmen are preferable
Benefits
- Attractive benefits (discuss in the interview)
- International, fun, and professional working environment.
- Continuous training to fully develop your potential
- An open and honest culture where people are valued, treated fairly, trusted, and empowered.
- Flexible working hours.
- Nap room for a quick rest
- Laptop/computer and other equipment is provided
- 200% pay on holidays and 300% on Tet
- For those who have outstanding performance after 6 months, we may extend the contract for full-time employment.
Working time
- Operating hours: 8:00 am - 9:00 pm, Monday through Sunday.
- Required to work 40 hours per week. Shifts can be scheduled around agent availability but candidates with open schedules are preferred.
- Weekend and holiday availability is preferred.
Working Address: Skylight Building, No. 125D, Minh Khai Street, Hai Ba Trung District, Hanoi, Vietnam
All interested candidates are welcome to apply. Please send your cover letter and resume (in English) expressing your interest to us at Jobs@gearinc.com
https://jobs.recooty.com/gear-inc/customer-support-agent-part-time-?fbclid=IwAR1uV8OSkUfDRoSXIE7XPjhd9XjI-yFlEfpSfBBjLfDMn4OE8d7rSEce-fw